Should you be dissatisfied with a purchase from thegemseller.com, you may return unused products in their original packaging and with all labels in tact within 7 working days of receipt for a full refund of the product price or an exchange to the same value.
Due to hygiene requirements, earrings and products of a pierced nature can only be returned if the safety seal on the packaging has not been tampered with. This is in accordance of the Sale and Supply of Goods Act.
The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.
Please include the delivery note sent to you which contains the order number and order details.
All goods purchased come with a 12 month guarantee backed by The Gem Seller. If your pearls arrive damaged please contact us within 14 days.
PURCHASES UNDER 30 DAYS OLD
We will exchange the faulty item at our expense, simply email firstname.lastname@example.org with your order number and a day time contact number so we can arrange an exchange delivery.
FOR PURCHASES OVER 30 DAYS OLD BUT LESS THAN 12 MONTHS OLD
The Gem Seller offers a full 12 month warranty with all products.
You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.
The Gem Seller
Spring Villa Park
HA8 7EB United Kingdom